PRIVACY
POLICY.

1. Information We Collect

When you shop with GRND, we collect information you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely — we never store card details)
• Order history and purchase preferences
• Account login credentials (password stored encrypted)
• Communications you send us (support emails, reviews)

We also collect information automatically when you visit our site, including IP address, browser type, pages visited, and referring URLs via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send transactional emails (order confirmation, shipping updates)
• Respond to customer support inquiries
• Personalise your shopping experience
• Send marketing emails (only with your consent — unsubscribe any time)
• Prevent fraud and ensure platform security
• Improve our products and website

3. Sharing Your Information

We do not sell your personal data. We share your information only with:

• Delivery partners — to ship your order (name, address, phone)
• Payment processors — to securely handle transactions (Razorpay, Stripe)
• Analytics providers — to understand site usage (Google Analytics, anonymised)
• Legal authorities — when required by law

4. Cookies

We use cookies to keep you logged in, remember your cart, and understand how you use our site. You can control cookies through your browser settings, but some features may not work without them.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and personal data at any time by emailing privacy@grnd.com.

6. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing, and request data portability. To exercise any of these rights, contact us at privacy@grnd.com.

7. Security

We implement industry-standard security measures including SSL encryption, secure data centres, and limited staff access to protect your data. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a prominent notice on our site. Your continued use of GRND after changes take effect constitutes acceptance of the updated policy.

9. Contact

Questions about this policy? Contact our Privacy Team at privacy@grnd.com or write to us at GRND Sports Pvt. Ltd., Mumbai, Maharashtra, India.